When this policy applies
Paid games are not on sale on Crate Ship Games yet, and free games have nothing to refund. This policy will apply to every purchase once checkout opens. Purchases made in other stores or products follow their own terms.
Refunds
You can request a refund within 14 days of purchase if the game was not delivered, does not work as described on its listing, or the listing substantially misrepresented it. Other requests are reviewed case by case, taking into account whether the game has been downloaded or played. Your statutory consumer rights, including any longer legal remedy, always apply.
Digital delivery
Before you pay, the listing will show compatibility, the total price, how the game is delivered and any cancellation rights. Where the law allows a cancellation right to end once digital content is delivered immediately, we will ask for your express consent at checkout. Creating an account or playing a free demo is never treated as that consent.
How to request a refund
Email crateshipstudios@gmail.com with your order reference, the game title and a short explanation. Never send full card numbers, passwords or secret keys. Approved refunds are returned to your original payment method through Stripe; how long they take to appear depends on your bank.
After a refund
A refund removes access to the refunded game but not to your other purchases. If you see a charge you did not make, tell your card provider and us promptly.